Both telemarketers and debt collectors frequently harass individuals by using computerized autodialers to place robocalls. Such robocalls calls are for the most part illegal under the federal law known as the Telephone Consumer Protection Act (TCPA). The TCPA prohibits:
Calls using any automatic telephone dialing system
Calls using an artificial or prerecorded voice
You can generally tell the difference between calls that are manually dialed from calls that are autodialed by whether there is a pause or music playing before the line is connected to a live person, or if there is no live person at all.
The one general exception to the ban on robocalls calls is where an individual has previously given his express consent to receiving calls from a given company. However, even where such consent had been given, the individual can subsequently withdraw his or her consent, and if the company continues to call it will be violating the law.
Fax and Text Spam
In addition to robocalls, the TCPA also prohibits unsolicited text messages and faxes sent without a prior consent. This prohibition applies primarily to spam advertisements which people occasionally get by fax, and nowadays increasingly often by text.
If you have been the target of a privacy violation, contact our Los Angeles consumer attorneys to find out more about your rights and potential claims. To set up a free initial consultation with one of our lawyers, you can call us at (310) 575-2550 or email us using the contact form on this page.